KER 4 ME PRIVACY POLICIES

TERMS AND CONDITIONS OF USE

KER 4 ME (Pty) Ltd
Registration Number: 2025/954178/07
Effective Date: 01 January 2026
Last Updated: 01 April 2026

1. PRIVACY, PAIA, POPIA, AND DATA PROTECTION

1.1 Privacy Commitment

Your privacy is a priority. KER 4 ME (PTY) LTD is committed to protecting and processing your personal information responsibly and in full compliance with the Protection of Personal Information Act (POPIA), No. 4 of 2013.

This section, together with our Privacy Policy and POPIA Notice, governs how your personal information is collected, used, stored, and protected. By using our services, you agree to these terms.

1.2 Special Protection of Health Information

Certain information, including medical and health-related data, is classified as special personal information under POPIA and is subject to stricter protection.

We process such information:

• Only with your explicit consent

• Strictly for purposes related to your medical journey

• In a secure and confidential manner

1.3 Consent to Data Processing

By using our platform and services, you consent to:

• The collection and processing of your personal and medical information

• The secure transfer of your information to selected healthcare providers

• Sharing with trusted third-party service providers where necessary to fulfil bookings, payments, and service delivery

All third parties are bound by confidentiality and data protection obligations.

1.4 Information Officer

KER 4 ME (PTY) LTD has appointed an Information Officer responsible for data protection compliance.

Contact Details:
Email: info@ker4me.com
Telephone: +2716 004 0180

PART A: PRIVACY POLICY (POPIA)

1. Introduction

This Privacy Policy outlines how KER 4 ME (PTY) LTD collects, processes, and protects personal information in accordance with POPIA. We are committed to maintaining the confidentiality, integrity, and security of all data processed through our systems.

2. Definitions

• “Act” refers to POPIA

• “Company” refers to KER 4 ME (PTY) LTD

• “Data Subject” refers to any individual or entity whose data is processed

• “Personal Information” refers to information as defined under POPIA

• “Processing” includes collection, storage, use, sharing, and deletion of data

3. Lawful Basis for Processing

We process personal information based on:

• Your consent

• Contractual necessity

• Legal obligations

• Legitimate business interests

4. Information We Collect

We may collect and process:

• Identification details

• Contact information

• Financial and payment data

• Medical and health-related information

• Digital and technical data

• Business and contractual information

5. Purpose of Processing

Your information is used to:

• Deliver and manage services

• Facilitate healthcare coordination

• Process transactions and payments

• Communicate with you

• Comply with legal and regulatory requirements

• Improve platform performance and user experience

6. Information Sharing

We may share your information with:

• Authorised employees

• Healthcare providers you select

• Trusted third-party service providers under strict confidentiality agreements

• Regulatory authorities where legally required

We do not sell personal information.

7. Security Measures

We implement appropriate technical and organisational safeguards to prevent:

• Unauthorised access

• Data loss or misuse

• Unlawful processing

8. Data Retention

Personal information is retained only:

• For as long as necessary to fulfil its purpose

• As required by applicable laws and regulations

9. Your Rights (Data Subject Rights)

You have the right to:

• Access your personal information

• Request correction or deletion

• Object to processing

• Withdraw consent (subject to legal or contractual limitations)

10. Data Breach Notification

In the event of a data breach, affected individuals and the Information Regulator will be notified in accordance with POPIA requirements.

11. Information Officer

KER 4 ME (PTY) LTD
Email: info@ker4me.com
Telephone: (+27)16 004 0180

PART B: CONSENT TO PROCESS PERSONAL INFORMATION

I, the undersigned, voluntarily consent to the processing of my personal information by KER 4 ME (PTY) LTD in accordance with POPIA and this policy.

Purpose of Processing

• Service delivery

• Communication

• Billing and payments

• Legal compliance

Disclosure

I understand that my information may be shared with authorised third parties where necessary for service delivery or legal obligations.

Withdrawal of Consent

I may withdraw my consent at any time by written notice, subject to legal or contractual restrictions.

Full Name: __________________________
ID / Registration Number: __________________________
Signature: __________________________
Date: __________________________

PART C: PAIA MANUAL

1. Introduction

This manual is prepared in accordance with the Promotion of Access to Information Act (PAIA), No. 2 of 2000, and outlines how access to company records may be requested.

2. Records Available Without Request

• Public company information

• Marketing materials

• Website content

3. Records Held

• Client records

• Financial records

• Contracts

• Operational data

• IT systems and logs

4. Access Request Procedure

Requests must:

• Be submitted in writing

• Clearly describe the requested record

• Be sent to the Information Officer

Applicable fees may apply.

5. Grounds for Refusal

Access may be refused to protect:

• Personal privacy

• Commercial confidentiality

• Legal privilege

• Security interests

6. Availability

This manual is available:

• At company premises

• Upon written request

7. Amendments

KER 4 ME (PTY) LTD reserves the right to update this document to remain compliant with legal and regulatory requirements.

CONTACT INFORMATION

For questions, concerns, or complaints regarding these Terms, please contact us at:

KER 4 ME (Pty) Ltd
Office 3B+C, Mindspace
Vaal Gate Shopping Centre
DF Malan Str, Vanderbijlpark,
Gauteng
South Africa

Email: info@ker4me.com
Phone: (+27) 16 004 0180
Website: www.ker4me.com

For refund requests: support@ker4me.com
For privacy inquiries: info@ker4me.com

ACKNOWLEDGEMENT

By using KER 4 ME’s Platform and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

This document was last updated on 01 April 2026. Please check regularly for updates.