KER 4 ME REFUND POLICY

REFUND POLICY OF USE

KER 4 ME (Pty) Ltd
Registration Number: 2025/954178/07
Effective Date: 01 January 2026
Last Updated: 01 April 2026

1. CANCELLATIONS, REFUNDS, AND RETURNS POLICY

(In Compliance with the Consumer Protection Act)

1.1. General Refund Rights Under the CPA. Under the Consumer Protection Act 68 of 2008, consumers have certain statutory rights regarding refunds. These Terms do not limit or exclude any rights conferred by the CPA.

1.2. Right to Cancel a Booking.

· Cooling-Off Period: In terms of Section 16 of the CPA, you may cancel a direct marketing transaction within 5 business days of booking without penalty. This right applies only to transactions initiated through direct marketing (e.g., telemarketing) and not to all bookings.
· General Cancellation: For standard bookings, cancellation terms are as set out in your booking confirmation. You may cancel your booking by providing written notice. Cancellation fees may apply as follows:
· Cancellation 30+ days before treatment: Full refund of prepaid amounts, less any administrative fees
· Cancellation 14–29 days before treatment: 50% refund of prepaid amounts
· Cancellation less than 14 days before treatment: No refund of prepaid amounts

1.3. Right to Refund for Unsatisfactory Services.

In terms of Section 56 of the CPA, you have the right to return unsafe or defective goods within six months of delivery for a refund, replacement, or repair However, this right applies differently to services:

· For medical services rendered, disputes regarding quality or outcome must be addressed directly with the Healthcare Provider.
· The Service Fee charged by KER 4 ME is not refundable once we have performed our facilitation services.

1.4. Refunds for Medical Services.

· Any refunds for medical treatment are the sole responsibility of the Healthcare Provider
· KER 4 ME (Pty) Ltd will facilitate refund requests but does not guarantee outcomes
· Disputes regarding medical outcomes must be resolved directly with the Healthcare Provider or their insurer

1.5. Exclusions from Refunds. Refunds are not available for:

· Services already performed (e.g., completed consultations or procedures)
· Changes in medical condition that affect suitability for treatment
· Patient non-compliance with pre-operative or post-operative instructions
· Situations where inaccurate medical information was provided

1.6. Refund Process. To request a refund:

1. Submit a written refund request to info@ker4me.com within the applicable timeframes
2. Provide all relevant documentation (booking confirmation, payment proof, correspondence with Healthcare Provider)
3. Allow 30 business days for processing

1.7. Non-Refundable Service Fee.

The Service Fee (commission) charged by KER 4 ME (Pty) Ltd is non-refundable once we have successfully facilitated the connection and booking, unless the cancellation occurs within the cooling-off period or is due to our error.

CONTACT INFORMATION

For questions, concerns, or complaints regarding these Terms, please contact us at:

KER 4 ME (Pty) Ltd
Office 3B+C, Mindspace
Vaal Gate Shopping Centre
DF Malan Str, Vanderbijlpark,
Gauteng
South Africa

Email: info@ker4me.com
Phone: (+27) 16 004 0180
Website: www.ker4me.com

For refund requests: support@ker4me.com
For privacy inquiries: info@ker4me.com

ACKNOWLEDGEMENT

By using KER 4 ME’s Platform and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

This document was last updated on 01 April 2026. Please check regularly for updates.